SIXDOT APP
SixDot Ticket Manager
A service desk your staff will actually use. Every request tracked from submission to close.
THE PROBLEM
Requests arrive everywhere and land nowhere
Requests reach your IT and operations teams by email, by phone and in the hallway. Nothing is tracked. Nobody can say what is open, who owns it or how long it has waited. Staff resubmit because they assume it was lost, and sometimes it was. When leadership asks for numbers, there are none.
WHAT IT DOES
What SixDot TM does
SixDot TM is a service desk built for agency staff and the people who support them.
Staff and vendors sign in with Entra
Agency staff sign in with the accounts they already have. Licensed licensed blind vendors sign in through Microsoft Entra External ID. Supervisors can submit on behalf of staff.
An accessible portal
Staff submit and track requests with subject, category, priority and attachments. Different request types collect different information.
Routing that fits your org
Assign to a person or a group, by hand or by rule. Categories, subcategories and statuses are yours to configure.
Two kinds of notes
Comments the requester sees, and internal notes they do not.
Approvals and workflows
Configured by an administrator, not a developer.
Email and Teams notifications
Sent for the events you choose, to the people who need them.
Knowledge at the point of need
Relevant articles surface while staff type. Agents can link SharePoint content to a ticket.
Audit, search, reporting, export
Full history on every ticket, reports for administrators, and your data is always yours.
WCAG 2.2 Level AA
Blind-first, like every SixDot app.
BUILT FOR BEP WORK ORDERS
Where SixDot BE work orders go
For Randolph-Sheppard programs, SixDot TM is where vendor work orders live. An vendor reports a broken cooler from SixDot BE, the ticket routes to the service provider, and the program manager watches it move to resolved without a single email thread. Both sides see the same status.
GETTING STARTED
Getting SixDot TM running
01
Connect Entra ID
Your staff sign in with the accounts they already have. No new passwords.
02
Set categories and routing
We configure request types, groups and statuses to match how your teams actually work.
03
Train the agents
Standard training is included. Requesters need none; the portal explains itself.
04
Turn on the integrations
Teams notifications, SharePoint links and SixDot BE work orders, as you need them.
HOW TO BUY
Bring SixDot TM to your agency
SixDot Ticket Manager is the newest app on the SixDot platform. Tell us how requests reach your team today and we will show you what it would look like in SixDot TM.